At Zenxtech, we want you to feel confident when shopping with us. If you are not fully satisfied with your purchase, please review the policy below to understand how returns, replacements, and refunds are handled.

30-Day Return Policy

You may request a return within 30 days of receiving your order. To be eligible, the item must be returned in the same condition in which it was received, including all original accessories, packaging, manuals, chargers, cables, and any promotional items included with the purchase.

To begin a return request, please contact us at support@zenxtech.shop with your order number, the item name, and the reason for your return.

Please do not send products back without contacting us first. Our team will provide return instructions and, where applicable, a return authorization.

Eligibility for Returns

To qualify for a return, products must:

• Be in the same condition as received
• Include original accessories and packaging
• Not show signs of accidental damage, misuse, liquid damage, or unauthorized repair
• Not be reported as lost, stolen, blacklisted, or associated with unpaid balances
• Have all personal accounts removed before return, including iCloud, Find My iPhone, Google, Samsung, or other device-lock accounts

For pre-owned or refurbished devices, normal cosmetic wear described on the product page is not considered a defect.

Damaged, Incorrect, or Defective Items

Please inspect your order as soon as it arrives. If your item is damaged during shipping, defective, or different from what you ordered, contact us within 48 hours of delivery.

Please include clear photos or videos of the item, packaging, shipping label, and any visible damage. We will review the issue and arrange an appropriate solution, which may include a replacement, repair, store credit, or refund.

Replacements

A replacement may be offered when the same product is available in stock. If the exact item is unavailable, we may offer an equivalent replacement, store credit, repair option, or refund.

Replacement requests are reviewed after the returned item has been received and inspected.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account.

Original shipping charges are non-refundable unless the return is due to our error, an incorrect item, or a verified defective product.

Return Shipping

For change-of-mind returns, customers are generally responsible for return shipping costs. Zenxtech will cover return shipping costs when the item received is incorrect, damaged during shipment, or confirmed to be defective.

We recommend using a trackable shipping service and keeping your shipping receipt until your return has been completed.

Non-Returnable Items

The following items may not be eligible for return:

• Gift cards
• Downloadable software or digital products
• SIM cards, eSIMs, or activated mobile services
• Completed repair or diagnostic services
• Items marked as final sale
• Products returned with account locks, activation locks, unpaid balances, or missing serial-number labels

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Orders can only be cancelled before they have been processed or shipped. Once an order has been shipped, it must follow the return process described above.

Need Help?

For questions about returns, replacements, warranties, or order issues, please contact our support team:

Email: support@zenxtech.shop
Phone: +1 347-837-7202

This policy does not limit any rights available to customers under applicable law.